There are countless challenges to managing complex organizations, including the need to design its processes with variety explicitly in mind. Of course, one approach is the VSM.
In this session a complementary approach is proposed, and critique invited. This approach distinguishes the classes of conversation that must reach agreement to coordinate the action of an organization. Of course, these conversations must pay attention to variety.
Pangaro will present this model of “designing conversations for variety” and propose how it maps to the VSM, where it may offer additional resilience. The goal of the presentation is to engage the participation of the attendees and to draw connections between the VSM and this conversation model, in hopes of illuminating both.